Fill the Remake Request
Tell us what didn’t feel right (fit, hardware, edging, length). Include your order number and ideal adjustments.
Your Cart
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Free Remake Guarantee
Custom Leather, Guaranteed to Fit
If something isn’t perfect, we’ll remake it—free. Submit within 30 days of delivery and our specialists will re-craft the item to your notes.
How it works — 3 Steps
Add Photos (Optional, but helpful)
Front / side / back on-body for wearables, or close-ups for goods. Natural light makes details clear.
We Recraft & Ship
We review your notes, confirm details, remake the item, and send tracking when it ships.
Tip
Some leather relaxes slightly with short wear. A brief break-in can help you decide adjustments. This does not affect your remake eligibility.
Policy
Free Remake Policy
• Request within 30 days of delivery.
• Available for made-to-order items purchased directly from FineToo Leather.
• Remakes use materials/hardware currently in our catalog.
• Cosmetic wear from normal use may not be eligible; we’ll advise case-by-case.
• Prefer a refund instead? Contact support before returning your item.
Shipping
• We’ll confirm return/keep instructions and issue a prepaid label when applicable.
• Typical remake turnaround: ~2 weeks from approval.
• You’ll receive status updates and tracking at each step.
What Helps Us Help You
• Clear notes about tight/loose areas, length, hardware preference.
• 3 photos (front/side/back) or close-ups for non-wearables.
• Your ideal outcome (e.g., “+1 inch length”, “matte black hardware”).
FAQ
Am I eligible for a free remake?
Yes—if you submit within 30 days of delivery and the item was purchased from FineToo Leather. Some customizations or heavily worn items may be excluded on review. Please note, free remake is for first custom size only.
Do I need to send the original back?
It depends on the product and change requested. We’ll confirm whether to keep, donate, or return the original and provide a prepaid label when applicable.
How long does a remake take?
Most remakes ship within about 2 weeks from approval, depending on materials and seasonality.
Can I change the leather color or hardware?
Yes—any current catalog materials/options are available. If something’s discontinued, we’ll suggest the closest match.
Will the remake affect my warranty or future support?
No. Your original coverage continues from the original purchase date.
What if I want a refund instead?
Contact support before returning your item. We’ll advise the best path based on your order and condition.
Free Remakes — Eligible orders
Fast Turnaround — ~2 weeks
Dedicated Support — Quick replies